Terms and Conditions
Effective Date: 30 July 2026
1. Agreement:
By using our website and purchasing from Tukkathyme, you agree to these terms. Tukkathyme reserves the right to modify these terms at any time.
2. Orders:
Orders are confirmed once payment is received. We reserve the right to cancel or refuse any order.
3. Payment:
All payments are securely processed via Stripe. Prices include GST and are shown in NZD.
4. Competitions & Vouchers
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Competition prizes and vouchers are not transferable, refundable, or redeemable for cash.
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The winner of each competition will be notified via email and/or social media.
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Unless otherwise stated, discount vouchers are valid for one-time use only and must be redeemed before the stated expiry date.
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Vouchers cannot be used in conjunction with any other offers, discounts, or promotions.
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Only one voucher code may be applied per order.
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Discount vouchers are valid for online purchases only and cannot be used with breeder pricing, stockist pricing, wholesale orders, or any other special pricing agreements.
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Automatic promotions and sitewide discounts (including Black Friday or other event-based sales) apply to standard retail pricing only and cannot be used with breeder pricing, stockist pricing, wholesale orders, or special pricing agreements.
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Tukkathyme reserves the right to modify or withdraw competitions and vouchers at any time.
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All decisions regarding winners and eligibility are final.
5. Subscription Orders
5.1 Subscription options
Selected products may be purchased as an automatically renewing subscription. Available delivery frequencies and discounts are:
- Fortnightly: delivery every 14 days with 10% off the standard retail product price.
- Monthly: delivery once each calendar month with 7.5% off the standard retail product price.
- Every two months: delivery once every two calendar months with 5% off the standard retail product price.
The applicable frequency, discount, product price and delivery charge will be displayed before the customer confirms their subscription.
5.2 Automatic renewal and payment
Subscriptions continue until cancelled by the customer or ended by Tukkathyme.
By starting a subscription, the customer authorises Furever NZ Limited, trading as Tukkathyme, and its payment provider to charge the customer’s selected payment method automatically for each recurring order.
Each renewal charge will include:
- the subscription price of the selected products;
- GST; and
- any applicable delivery charges or rural surcharge.
The next expected renewal date will be displayed in the customer’s account or subscription confirmation. Where our website systems support it, we will send a reminder before an upcoming renewal.
5.3 Subscription discounts
Subscription discounts apply to the standard retail price of eligible products only. They do not apply to delivery charges, rural surcharges or other fees.
Unless expressly stated otherwise, subscription discounts cannot be combined with:
- voucher or promotional codes;
- automatic or sitewide promotions;
- breeder or stockist pricing;
- wholesale pricing; or
- any other special pricing agreement.
If more than one discount could apply, the customer will receive the single eligible discount offering the greatest saving unless we expressly state otherwise.
5.4 Changing or skipping an order
Customers may request to:
- change the quantity or eligible products in their subscription;
- change their delivery frequency;
- update their delivery address;
- skip an upcoming order; or
- pause their subscription, where this function is available.
A change must be completed through the customer’s online account or requested by contacting us at info@tukkathyme.co.nz before the next renewal payment is processed.
Changes requested after payment has been processed may apply from the following subscription order.
Changes to a delivery address made after an order has been dispatched will not affect that delivery. Additional courier charges may apply if a parcel must be redirected.
5.5 Cancellation
A subscription may be cancelled at any time without a cancellation fee or minimum purchase commitment.
Customers may cancel through their online account or by contacting info@tukkathyme.co.nz. Cancellation must be completed before the next renewal payment is processed to prevent that order from being charged.
Cancellation takes effect for future subscription orders and does not automatically cancel an order that has already been paid for or dispatched.
If a customer contacts us after payment but before dispatch, we will make reasonable efforts to stop the order and issue a refund. We cannot guarantee cancellation once processing or dispatch has begun.
5.6 Failed payments
If a subscription payment fails, we may retry the payment or contact the customer to update their payment details.
We may pause or cancel a subscription if payment cannot be collected. No order will be dispatched until payment has been successfully received.
We do not charge a failed-payment fee, although the customer’s bank or payment provider may impose its own charges.
5.7 Pricing and subscription changes
All prices are in New Zealand dollars and include GST.
We may change product prices, subscription discounts, delivery charges or available subscription options. Where a change would increase the amount payable by an existing subscriber, we will provide reasonable advance notice before the new amount is charged.
The notice will explain:
- the new price or subscription terms;
- when the change takes effect; and
- how the customer can cancel before the change applies.
Continued use of the subscription after the notified effective date constitutes acceptance of the updated price or terms. Customers may cancel without a cancellation fee before the change takes effect.
5.8 Product availability
Subscription products remain subject to availability.
If a subscribed product is temporarily unavailable, we may delay or pause the affected order and notify the customer. We will not substitute a materially different product or charge a higher price without the customer’s agreement.
If we cannot supply an order that has already been paid for, the customer may choose an available replacement, account credit or refund.
5.9 Delivery
Subscription orders are delivered only to addresses within New Zealand that we service.
Delivery charges depend on factors including destination, parcel weight, parcel size and whether the address is rural. The applicable charge will be shown when the subscription is created and may be updated if courier rates or the delivery details change.
Estimated delivery times are not guaranteed. Courier delays outside our reasonable control do not change the subscription renewal schedule, although customers may contact us if a parcel is significantly delayed, missing or damaged.
5.10 Returns and refunds
Because our pet-food products are perishable, change-of-mind returns are not available after an order has been dispatched.
If an order is damaged, incorrect, faulty or otherwise does not meet the guarantees required by New Zealand law, the customer should contact info@tukkathyme.co.nz with their order number and supporting photographs where appropriate.
Nothing in these subscription terms limits or excludes any rights or remedies available under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or other applicable New Zealand law.
5.11 Ending a subscription
We may end or pause a subscription if:
- the subscribed product is discontinued;
- repeated payment attempts fail;
- we can no longer deliver to the supplied address;
- the subscription has been used fraudulently or contrary to these terms; or
- continuing the subscription is no longer reasonably practicable.
Where reasonably possible, we will give advance notice and refund any payment taken for an order we cannot supply.
5.12 Contact
Questions, changes or cancellation requests relating to subscriptions can be sent to:
Furever NZ Limited trading as Tukkathyme
Email: info@tukkathyme.co.nz
Phone: 027 4757 630
6. Accounts:
Users may register an account for convenience. You are responsible for maintaining your login credentials.
7. Product Use:
Our products are designed as complementary pet food. They are not intended to diagnose or treat health conditions. Consult a veterinarian for dietary advice. Tukkathyme products are intended for dogs and other pets only and are not suitable for human consumption.
8. Shipping:
See our Shipping Policy for courier options and delivery details.
9. Returns and Refunds:
See our separate Returns and Refunds Policy.
10. Limitation of Liability:
We are not responsible for indirect losses or damages resulting from the use of our site or products.
11. Governing Law:
These terms are governed by the laws of New Zealand.